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April 2021 technical issue
Updates
and are now available. We apologize for the inconvenience and thank you for your patience.
To address a technical issue at 天美mv天美, remote access to on-campus computers and select services will require 天美mv天美's virtual private network ( 天美mv天美 VPN) as of April 25th, 2021.
Many online resources will be unaffected by this change (such as Canvas, 天美mv天美 Mail, Zoom, 天美mv天美 Vault). For a list of impacted services, see the information below.
Quick Navigation
- myINFO and FINS
- Remote Desktop
- go 天美mv天美 Updated
- applicant.sfu.ca Updated
The new steps you will need to take (impacted services)
Available to faculty and staff
and are only available while connected to the 天美mv天美 on-campus network. To remotely access these services, sign in to 天美mv天美's virtual private network and have your 天美mv天美 account protected by multi-factor authentication.
How can former employees access tax (T4) information with these changes?
Staff that have left 天美mv天美 within the last two years can access 天美mv天美's virtual private network ( 天美mv天美 VPN) to sign in to myINFO for T4 information.
If you cannot use 天美mv天美 VPN, the university is available to mail you your T4 information directly. Please contact 天美mv天美's payroll office at 778 782-8486 or email payroll@sfu.ca.
Starting April 25th, 2021, you will need to sign in to 天美mv天美's virtual private network before remotely connecting to any on-campus computer (such as an office PC or Mac).
Windows
Available to faculty and staff
For remote desktop connections to on-campus PC's see our online resources.
Secure Shell (SSH)
Available to faculty and staff
For remote SSH connections to on-campus devices, you will need an MFA-protected 天美mv天美 account and be signed in to 天美mv天美 VPN. To get started with both services, please see our online resources.
Mac
Available to faculty and staff
For remote connections to on-campus Mac computers see our online resources.
Student computer Labs
Available to students
Remote access to computer labs is unavailable at this time. If access is required, please visit the on campus lab.
Update: Access to was restored as of 8:00 PM (PDT), April 26th.
Update: Access to was restored as of 8:00 PM (PDT), April 26th.
FAQ
Why has 天美mv天美 implemented this change?
As part of 天美mv天美鈥檚 ongoing efforts to improve IT security, a risk was identified with remote connections to on-campus computers and services. To proactively address this risk, select services are now only available through the 天美mv天美 campus network. For remote access to the 天美mv天美 campus network you must be signed in to 天美mv天美's virtual private network ( 天美mv天美 VPN) to ensure that additional security measures are in place.
How long will these changes be in effect?
Remote desktop connections
Remote desktop connections (such as accessing an on-campus PC or Mac) will require 天美mv天美 VPN going forward. These changes accelerate the university's security plans announced on April 19.
myINFO and FINS
天美mv天美 VPN will be the default way to remotely access these resources while not on-campus.
go 天美mv天美
Access to go 天美mv天美 was restored on April 26th.